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Frequently Asked Questions

Can I put my cup in the dishwasher?

  • No
  • the extreme high temperature of a dishwasher will, in time, damage the outer painted surface of the cup or water bottle & will cause it to peel. 
  • We do not accept responsibility for not following the provided instructions or misuse.
  • Please refer to our care instructions page for full details of care & usage.

How long does it take?  If I order today, when will I receive my goods?

  • Your order will be ready to be dispatched in 1-3 business days & then shipped to you via your nominated method of delivery.
  • Please note high volume orders of more then 20 units may exceed the delivery window.  Dispatch date will be confirmed on receipt of high volume orders.
  • If we have any questions or concerns about your engraving details we will email ASAP. 
  • Please note your response time may effect the delivery date.

    I received my cup/water bottle & it is incorrect/damaged. What do I do?

    • My Order Cup will happily replace your purchase if your goods are faulty or we are at fault with the engraving.
    • Please refer to our returns page for full details & instructions.

    Can I choose a different colour for the font?

    • No
    • All engraving is in silver colour only, there is no option for colour choice.
    • The engraving process etches away the outer painted surface, revealing the substrate, which is stainless steel, therefore silver in colour.

      Is your packaging eco-friendly? 

      • Yes - we choose to re-use!
      • To protect your My Order Cup from damage during shipment, we re-use the original packaging in which we receive the goods - we just add our own branded sticker.
      • We care about the planet & want to reduce waste as much as possible, this is why we choose to re-use.  We apologise if your packaging is not 100% perfect.
      • We strongly urge you to reuse this packaging as we have.
      • Please reuse, recycle or re-purpose all packaging.
      • Our mailers are from Heropack & are 100% compostable.

        What are the cups & bottles made of?

        • Our personalised reusable cups & water bottles are made from double walled & insulated food grade 304 stainless steel.  
        • BPA free, reusable & environmentally friendly.
        • The spill proof lid is made from food grade plastic with a silicon seal.

        Can I purchase a replacement lid?

        • Yes
        • Replacement lids are available for all cup sizes.
        • You will find them on the Shop page under "Accessories"

          Please use the contact form below if you have any further questions.

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