Care & Usage


To best care for your laser engraved personalised reusable cup or water bottle please read & follow the below information & product details.

We do not accept returns on items that have been misused or when the care instructions are not followed.


  • Do not use in the dishwasher, as this may damage the outer coating.
  • Hand wash only in warm soapy water.
  • Do not use abrasive or scouring sponges etc as they may scratch the surface.
  • Do not soak as this may damage the outer coating.
  • Do not use in microwave as it is made from stainless steel.
  • Not freezer safe.


  • Double walled insulation keeps contents hotter/colder for longer.
  • Keeps liquids hot for up to 6 hours
  • Keeps liquids cold for up to 12 hours
  • For best results & to keep your beverage at an optimum temperature:
    • Pre-warm the cup in hot water when using hot liquids.
    • Pre-cool in cold water when using cold liquids.
    • Use the lid to insulate the liquid.
  • Use lid to avoid spills.
  • Ensure lid is securely in place when using.
  • Although the cups are durable & smash proof, do not drop as this may cause dents or damage.


  • Please be careful when hot liquids are in the My Order Cup as they will remain hot for an extended period of time.