My Order Cup will replace your purchase if your goods are considered to be faulty or incorrect.
- All sales are final - Due to the personalised nature of our products we do not accept returns for "change of mind".
- If you receive your order & you believe it to be damaged or faulty please contact us immediately.
Damages & Issues
- Please inspect your order upon receipt & contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue & make it right.
- We do not take responsibility for damages caused by misuse or not following the provided care instructions. This includes dishwasher use.
- We do not accept order cancellations.
- We do not accept if you change your mind.
- Unfortunately, we cannot accept returns on gift cards.
- Each item is custom made - all sales are final.
- Please double check all details before submitting your order - we will not be responsible if incorrect information has been provided.
- If you wish to make a claim you must notify us with in 7 days of receipt of your purchase.
- Please email us with a description of your claim & an image of the faulty item attached.
- We are not responsible for damage caused by misuse - this includes scratches & dents. Please follow care instructions provided.
You can always contact us for any return questions at firstname.lastname@example.org.